Billing, cancellation and refunds

What you are paying for

The All Rounder is online software for sport player development. There is nothing to ship: you are paying for access to the platform for as long as your subscription is active.

Parents and players subscribe, per player and per sport: R59 a month or R499 a year (R209 less than twelve months) for each sport a player plays. A subscription opens that player's full record in that sport: every match, innings or round logged and the figures worked out from them, their video, and their coach's reports, and lets you add to it yourself, clips included. Clubs and franchises searching for players see the full record too. Without it you keep the account, the player's basic profile, booking and paying coaches, and following clubs, schools and academies.

Coaches, clubs, schools and franchises: contact us for pricing. When a parent pays a coach for a session by card, we collect it for the coach and settle it to them, less a service fee agreed with the coach.

How billing works

New accounts start with a 7-day trial. We do not ask for a card to start it, and nothing is charged during it. When it ends, everything already on the player's record stays yours to see and download. Adding matches and clips yourself, and organisations seeing the full record, need a plan. Nothing is deleted, and their coach can keep adding to the record meanwhile.

Subscriptions are billed in advance, monthly or yearly as you choose, in South African Rand, to the card you pay with. The amount is the plan's price for each player your account manages, in each sport they play. Prices are listed on our pricing page, shown before you confirm, and again on every receipt. Card payments are processed by our third party payment provider. We never see or store your card number.

If you subscribe during the trial, your first period starts when the trial ends, so you keep the trial days you had left.

Your subscription renews automatically at the end of each period, for the players your account manages at that moment, until you cancel. If you add a player part-way through a period, you can add them straight away for the share of the period that is left, shown before you confirm; otherwise they join at the next renewal.

A player managed by two accounts, such as two parents, is paid for once. Whichever account pays covers them, and the other account is not charged for them.

We will tell you before any price change takes effect, and you can cancel before it does.

Sessions booked with a coach

A session's price is set by the coach, and the money is the coach's. Where a coach has switched on card payments, you pay by card when you book, through our third party payment provider, and the payment settles to the coach's own bank account, less our service fee. Where they have not, the session is booked without payment and you settle with the coach directly.

Every coach sets how long before a session you can still cancel or move it yourself: 24 hours unless they choose otherwise. The coach's booking page shows it before you confirm, and your booking shows it as a “Cancel or move until” time.

Up to that time, cancelling a session you paid for by card refunds the card it was paid with: in full if you paid for that session on its own, or that session's share if one payment covered several, as with a pack of set times, an invoice or several sessions booked at once. A session booked from a pack you book as you go goes back into the pack instead, to book another time. If a pack you book as you go can't be used up, for example because the coach stops coaching, the coach (or we) can refund the sessions you haven't booked: what you paid for the pack, less the sessions you've already booked from it, back to the card you paid with. The pack then books no more sessions. Refunds usually show within five to ten working days. If the coach cancels, the same applies, whenever that happens.

Moving a session never refunds or charges anything: the payment stays with the session. Up to that time you can move it to another open time for the same kind of session. A one-off session the coach published cannot be moved; cancel it and book another time instead.

After that time you cannot cancel or move a session yourself, so message the coach. Whether they cancel it is up to them; if they do, the rules above apply. If a refund you are owed has not arrived within ten working days, email us with your booking reference and we will chase it.

Cancelling

You can cancel at any time, with no notice period and no cancellation fee, from the Subscription section of your account page, or by emailing info@theallrounderza.co.za from the address on the account.

Cancelling stops the next payment. Your access continues to the end of the month or year you have already paid for, rather than being cut off on the day.

Cancelling does not delete anything. Your record stays as it is, and you can download all of it or close the account entirely from your account page.

Refunds

Within seven days of your first payment. Tell us within seven days of the first time you are charged and we will refund that payment in full, for any reason. This is your cooling-off right under the Electronic Communications and Transactions Act.

Charged in error. A duplicate charge, a charge after you cancelled, or a charge for an amount you did not agree to is refunded in full. Tell us and we will fix it.

Service failure. If the platform is unavailable for a prolonged period in a month you paid for, tell us and we will refund that month.

Part-periods. Outside the situations above we do not refund part of a month or year, because your access runs to the end of the period you paid for.

Approved refunds go back to the card that was charged, usually within five to ten working days depending on your bank. We do not refund to a different card or account.

Failed payments

If a renewal payment fails we tell you and try twice more, a day or two apart, and everything keeps working for three days after the renewal date. If it still has not gone through, the subscription ends: you still see and can download everything already recorded, and adding to it waits until you choose a plan again. Nothing is deleted. A player's record is not held hostage over a declined card.

How to reach us

Billing questions, cancellations and refund requests all go to info@theallrounderza.co.za. We aim to answer within two working days. If you are not satisfied you may take the matter up with the National Consumer Commission.